Manager, Customer Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Support in France.

This role is a key leadership position within a global, fast-paced hospitality technology environment, where customer experience directly impacts thousands of properties worldwide. You will lead and develop a team of Customer Support Leads, ensuring high-quality service delivery across complex and high-impact customer interactions. The position requires strong operational expertise, particularly from the hospitality sector, combined with a hands-on leadership style. You will act as an escalation point for critical issues, working closely with customers to resolve problems quickly and effectively. This is a highly people-focused role where coaching, performance management, and team development are central to success. You will also collaborate cross-functionally with Product and Engineering teams to improve service quality at scale. The environment is remote, international, and built around ownership, accountability, and continuous improvement.